Terms of Service.

1. Introduction

These Terms of Service establish rules for using Nidana.io and clarify the legal relationship between users and Nidana, Inc. The company operates the website and provides the clinic management platform plus Nidana Loop, an AI-powered follow-up service for veterinary clinics. By using the website or service, users confirm they have read and accepted these terms and the Privacy Policy. Users must be of legal age and have authority to bind any entity they represent. Those who disagree should contact shivam@nidana.io.

2. Definitions

• Account: Individualized panel for accessing the Service.
• Agreement: Subscription agreement specifying scope and pricing.
• Company: Nidana, Inc.
• Content: Texts, pictures, and materials published by users.
• Device: Computers, phones, tablets, or electronic equipment for browsing.
• Guest: Entity browsing the Website.
• Intellectual Property: Company’s exclusive designations and creative works.
• Link: Hyperlinks to other websites.
• Mobile Device: Portable electronic equipment.
• Notification: Messages sent within the Service.
• Other Websites: Non-Nidana websites.
• Password: Verification tool with a minimum of 8 characters for Account access.
• Privacy Policy: Rules governing personal data processing.
• Service: Website usage per the Agreement.
• User: Entity owning an Account.
• Website: Web pages at Nidana.io.

3. General Rules

Using the Service constitutes full acceptance of these Terms. The terms apply only between the Company and Guests or Users. Third-party services follow separate regulations. Users must operate Devices meeting minimum requirements:

• Internet access
• Compatible browsers (Chrome, Opera, Firefox, Safari, Edge)
• Browser no older than one year
• JavaScript enabled

Anti-virus software installation is recommended.

4. Account

Account creation requires accurate, complete, current information. Inaccurate information may trigger immediate termination. Users are responsible for maintaining Account and password confidentiality and restricting Device access. Users accept responsibility for all Account activities regardless of password security. Immediate notification of security breaches is required. Usernames cannot impersonate others, use unavailable names, infringe trademarks without authorization, or be offensive, vulgar, or obscene.

5. Communications

Creating an Account constitutes agreement to receive newsletters, marketing, and promotional materials.

6. SMS Messaging Program

Nidana operates two SMS programs: the clinic management platform for transactional and informational messages, and Nidana Loop for post-visit follow-ups.

Message types. Appointment confirmations, reminders, follow-up questions, preventive care reminders, medical documents, care coordination messages, and staff replies.

Message frequency. Varies by interaction. Nidana Loop delivers up to five (5) messages per visit cycle. Clinic platform frequency depends on care and preferences.

Consent / opt-in. Veterinary clinics collect consent verbally or via signed intake forms during patient intake. Records include disclosure text, staff member, and timestamp. Consent applies per pet owner to all messages.

Rates. Message and data rates may apply.

Opt-out (STOP). Reply STOP anytime to any message. One confirmation message follows. Clients of multiple Nidana-using clinics must reply STOP separately per clinic.

Help (HELP). Reply HELP for assistance or contact support@nidana.io.

Carrier disclaimer. Carriers bear no liability for delayed or undelivered messages.

Supported carriers and regions. Service operates in the United States and Canada on AT&T, T-Mobile, Verizon, Sprint, Rogers, Bell, Telus, and others. Delivery is not guaranteed across all carriers.

Revocation through other channels. Users may revoke consent by contacting the clinic directly or emailing support@nidana.io. Revocations are honored within 24 hours.

7. Contests, Sweepstakes and Promotions

Promotions may be governed by separate rules, particularly in the Agreement. Participants should review applicable rules and the Privacy Policy. Promotion rules supersede these Terms if conflicting.

8. Subscriptions

Subscription portions are billed in advance on one-time or recurring periodic bases. Billing cycles run monthly or annually depending on plan selection. At each cycle’s end, subscriptions automatically renew under identical conditions unless cancelled. Cancellation occurs through Account or by contacting shivam@nidana.io. Valid payment methods include credit cards, debit cards, Apple Pay, or Google Pay. Users must provide accurate billing information: full name, email, country, business legal entity name, VAT tax number, and valid payment details. Submission authorizes automatic charging of subscription fees. Failed automatic billing triggers electronic invoices requiring manual payment within specified deadlines. The Company reserves rights to refuse or cancel orders for service availability, pricing errors, fraud, or suspected illegal activity. The Company is not liable for additional fees or taxes imposed by relevant authorities.

9. Fee Changes

The Company may modify Subscription fees at any time. Changes take effect at the current Billing Cycle’s end. Reasonable prior notice allows termination opportunities. Continued Service use after fee changes constitutes agreement to new amounts.

10. Refunds

Paid Subscription fees are non-refundable except where legally required.

11. Content

The Service permits posting, linking, storing, sharing, and otherwise making available information, text, graphics, videos, or material. Users are responsible for Content legality, reliability, and appropriateness. By posting, users represent and warrant: (i) Content ownership or usage rights with rights to grant licenses as provided, and (ii) posting does not violate privacy, publicity, copyright, contract, or other rights. The Company reserves copyright infringement termination rights. Users retain all rights to submitted Content and remain responsible for protecting those rights. The Company takes no responsibility or liability for user or third-party Content.

12. Prohibited Uses

Service use must be lawful and consistent with these Terms. Users agree not to:

• Violate applicable national or international laws or regulations.
• Exploit, harm, or attempt to exploit minors or expose them to inappropriate content.
• Transmit advertising, promotional material, junk mail, chain letters, spam, or similar solicitations.
• Impersonate the Company, employees, other Users, or any person or entity.
• Infringe rights of others or engage in illegal, threatening, fraudulent, or harmful conduct.
• Restrict or inhibit anyone’s Service enjoyment, or cause Company or User harm or liability.
• Disable, overburden, damage, or impair Service or interfere with others’ real-time activities.
• Use robots, spiders, or automatic devices to access Service for any purpose.
• Monitor or copy Service material manually without written consent.
• Use devices, software, or routines interfering with proper Service operation.
• Introduce viruses, trojan horses, worms, logic bombs, or malicious material.
• Gain unauthorized access, interfere with, damage, or disrupt Service or connected servers.
• Launch denial-of-service or distributed denial-of-service attacks.
• Damage Company ratings or interfere with proper Service operation.

13. Analytics

The Company may use third-party providers to monitor and analyze Service and Website use.

14. Intellectual Property

The Service, the Website, and their original content (excluding Content), features, and functionality are and will remain the exclusive property of the Company and its licensors.

15. Links to Other Websites

The Service may contain links to uncontrolled Other Websites. The Company assumes no responsibility for their content, privacy policies, or practices.

16. Disclaimer of Warranty

The Services are provided by the Company on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content, or materials included therein. Users expressly agree use is at their sole risk. Neither the Company nor associates warrant completeness, security, reliability, quality, accuracy, or availability. Services are not guaranteed accurate, reliable, error-free, uninterrupted, or free from viruses. The Company disclaims all warranties whether express, implied, statutory, or otherwise, including merchantability, non-infringement, and fitness for a particular purpose. This does not affect warranties that cannot be excluded under applicable law.

17. Limitation of Liability

The Company is not liable for consequences of following tips, articles, or publications, including AI-generated content. Users acknowledge that the AI computer that provides the content in the Service and/or the Website is not the expert and may be mistaken. It cannot replace professional recommendations. The Company bears no liability for Service interruptions or force majeure events including power outages, fires, atmospheric phenomena, wars, riots, and strikes.

18. Service Breaks

The Company does not guarantee permanent Service or Website accessibility. It reserves rights to introduce breaks or disable functionalities. Intended breaks trigger notification at least 3 days prior via website posting or Account email. Unintended breaks prompt immediate notification. Accepting these Terms approves Services being non-100% reliable.

19. Personal Data Protection and Security

The Company processes personal data diligently with adequate technical and organizational security. Details appear in the Privacy Policy. The Company is not liable for user customers’ personal data protection or Other Websites’ content and privacy rules. It recommends reviewing Other Website privacy rules before use or data publication.

20. Termination

The Company may terminate or suspend Accounts and ban Service access immediately, without notice, under sole discretion for any reason including Terms breaches. Users may terminate by discontinuing use. Provisions surviving termination include ownership, warranty disclaimers, indemnity, and liability limitations.

21. Changes to Terms

The Company reserves rights to withdraw or amend Service and materials without notice. It bears no liability for Service unavailability. The Company may restrict parts or all of the Service from certain users.

22. Acknowledgement

By using the Service or other services provided by us, you acknowledge that you have read these Terms of Service and agree to be bound by them.

23. Contact Us

Questions regarding these terms should be directed to shivam@nidana.io.