Nº 001 · For small & independent clinics
Two vets, three rooms, and the call no one has time to make.
Loop turns it into routine.
Every clinic wants consistent follow-up. Almost none have it. Loop runs the call your team does not have time to, the same way for every patient.
Two-week pilot on your real patients. No commitment beyond that.
Nº 002 · The honest state
The honest state of follow-up in a 2 to 4 vet clinic.
Some patients get a call. Most do not. There is no system. There is goodwill and there is what time allows.
- 01
Reception is doing five things
Phones, check-in, payments, reminders, and on-the-fly triage. The follow-up call is a lovely idea that never happens.
- 02
Doctors have different habits
One vet calls back personally; another never does. The patient experience depends on which doctor they saw.
- 03
No record of what happened at home
When the patient returns, you are reconstructing the last 7 days from memory. Sometimes the owner does not even mention something important.
- 04
Rechecks slip the calendar
Recheck compliance depends on the owner being asked at exactly the right moment. Without a system for post-discharge follow-up, most rechecks simply do not happen, and the clinic never knows.
Nº 003 · How Loop fits
What Loop changes for a small team.
Loop runs the follow-up call so your team can focus on the in-clinic work, and gives every owner the same standard of care.
- 01
Every patient, every visit
Loop calls without your team lifting a finger. The same rhythm whether you saw 12 patients or 38.
Same standard · quiet Monday or busy Saturday.
- 02
Notes any team member can act on
Structured summaries. No clinical training needed to read them. Pass them to the right doctor, file them, or escalate. The same template scales from solo practices up to multi-vet hospital groups.
Read in 15 seconds · act in 30.
- 03
Recheck and rebooking on autopilot
Loop closes calls with the next-step ask: schedule the recheck, refill the script, return for vaccination. See how a loop is scheduled in 30 seconds.
Forward-booking · built into the call.
Nº 004 · The shape of it
Consistent follow-up shows up in retention and rebookings, not just reviews.
Owners who hear from the clinic in the first 48 hours rebook more often, refer more often, and report fewer late-stage problems. Loop makes that the default, not the exception.
- Fig. 01 3×
more rechecks scheduled when Loop closes the loop versus relying on the owner to call back.
Nº 005 · Heard on a Loop call
We thought we had decent follow-up. Then Loop ran for two weeks and we realised three rechecks had slipped through that nobody had spotted.
Nº 006 · Common questions
The questions small clinics ask before they sign.
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Q · 01 How do we onboard two to four vets without a training day?
AReception schedules a loop in under thirty seconds from the patient list. The summary that comes back is plain enough that any team member can act on it. No clinical training needed, no new dashboard for the doctors.
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Q · 02 Will every doctor's patients get the same follow-up?
AYes. Loop runs the same template across every doctor in the practice, so the patient experience does not depend on which vet they saw or whether reception had time that afternoon.
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Q · 03 Does Loop fit around our existing PIMS?
AYes. Upload the discharge PDF from your PIMS and Loop reads the patient name, number, and clinical context automatically. No integration project, no workflow change for the doctors.
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Q · 04 What does a pilot look like for a clinic our size?
AA two-week pilot on your real patients. We schedule loops on every discharge, return a structured report at the end, and there is no commitment beyond the pilot. Most clinics decide on the data, not the demo.
Nº 009 · The next step
See Loop run a week of your own follow-up.
A 20-minute demo, then a two-week pilot on your real patients. No commitment beyond that.
Early access slots are limited.